How We Work

With every project, we love getting to know you and your dreams, visions, and hopes for the future of your business or nonprofit. Our process is tailored to make sure that we're listening as much as we're consulting, and that you end up truly satisfied with the design solution that we come up with. Click on each step to learn more!

Research

Expand ↓ Condense ↑ We get to know the real you.

We believe every good design starts with an abundance of research. That means we're going to want to meet you (whether that's in-person, through video conferencing, or a phone call) to find out your unique needs and wants, and to let you get to know us as well. Once we're both confident that the working relationship is a good fit, we'll draw up a price quote and draft a contract for you to sign.

However, the research doesn't stop there! It's not just about getting to know you, but also getting to know your competition. We analyze competitors' websites and strategies, and use that to craft a customized design approach for your company.

Proposal

Expand ↓ Condense ↑ Timelines, deadlines, & designs.

Once we have performed thorough and comprehensive research, we begin working on a formal design proposal, including mock-ups and prototypes. We'll schedule another meeting so that you can review our initial work and research, and so that we can set up a timeline for the whole project.

Based on your comments and thoughts, we'll continue to make edits and suggestions until you are fully happy with moving forward into implementing the design.

Development

Expand ↓ Condense ↑ We pull metaphorical rabbits out of metaphorical hats.

We begin to bring the designs to life! Depending on what your project entails, that could mean developing a functional website, heading over to the printer to get your business cards started, or compiling a comprehensive identity system and style guide for your company's reference.

For web development, this is also the stage where we engage in functional testing with you. It's hard to fully envision what a web experience is going to feel like without the functionality, so we want to make sure that the web solution we're delivering is just what you had imagined (or even better!)

Delivery

Expand ↓ Condense ↑ You get to keep the rabbits.

We wrap up the project, and deliver you the goods! With websites, this also often means setting up one last meeting with you to walk you through how to use the Content Management System (like Wordpress) that we used to create your website. We promise we're good teachers!

Relationship

Expand ↓ Condense ↑ We can be friends if you like the rabbits.

We'd like to believe that our relationship doesn't have to end once the project is over! We try to follow up with our clients occasionally to make sure everything is going well, and we also provide basic support for free and for life. If you're looking for more advanced support (like having someone dedicated to updating your website for you), we also offer that for an additional fee.

We love maintaining strong and healthy working relationships, so please don't hesitate to contact us if you have questions or if you'd like to work with us for another project!